Customer satisfaction research at DRG:
A variety of methodologies can be utilised including,
telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.
We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.
Case Study:
Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.
Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.
Explore What We Do
- Services
- Methods
- Sectors
- Brand Identity Development
- Content Testing
- Customer Satisfaction
- Brand Tracking
- Ad & Campaign Effectiveness
- Concept & Creative Testing
- New Product Development
- Shopping Behaviour
- Usage And Attitude (U&A)
- Audience & Market Segmentation
- Reporting Solutions
- Street Interviews
- Recruitment For Market Research
- Scripting & Hosting
- Survey Overlay Tool
- Website & App Evaluation
- In-Depth Ethnographic Research
- Neuroscience
- Facial Coding
- Online Communities
- Online Sample
- Accompanied Shopping
- Benchmarking
- Video Annotation
- Focus Groups
- Online Qualitative Research
- Telephone Interviews (CATI)
- Postal Interviews
- Statistical Analysis
- Eye Tracking
- Vox Pops
- Hall Tests
- iHUT
- Engagement Meter & Analyser
- Hotspots
- Quick Poll Tool
“NHS Tees commissioned Public Knowledge to carry out the Cancer Awareness Measure’s across Tees. From start to finish, Public Knowledge have been a pleasure to work with. They are always extremely professional and pleasant at all times. All work carried out and submitted has been to the highest possible standard, which is testament to the consistent hard work of the Public Knowledge team. In an ever changing environment, Public Knowledge responds to the needs of the client, exceptionally well. We hope to work with them again in the future.”
Project Manager | NHS Tees
