Research services: Customer Satisfaction

We have years of experience conducting customer satisfaction and service surveys on behalf of clients.

Customer satisfaction research at DRG:

A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.

We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.

Case Study:

Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.

Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.

Enter your details to submit an enquiry.

“When researching product placement for Big Brother they used some new more innovative methodologies including eye tracking and neuroscience which enabled us to gain a detailed insight into the effectiveness of the campaign. Their understanding of TV research and the team’s enthusiasm and professionalism are invaluable and I have no hesitation in recommending their services to others.”

Head of Planning & Insight | Channel 5