Research services: Customer Satisfaction

We have years of experience conducting customer satisfaction/service surveys on behalf of clients.

A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.

We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.

Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry

Enter your details to submit an enquiry.

“Public Knowledge delivered a professional, friendly and responsive service throughout the duration of the project. From the initial recommendations of research methodology to fit my client’s budget, to providing feedback on questions and presenting findings, they were a pleasure to work with. My tight deadlines were met without any problems and reports provided were easy to understand and provided a great insight from which to make decisions. I’ll definitely work with Public Knowledge on future research projects.”

Hayley Stewart

Director | DTW