Research services: Customer Satisfaction

We have years of experience conducting customer satisfaction and service surveys on behalf of clients.

Customer satisfaction research at DRG:

A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.

We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.

Case Study:

Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.

Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.

Enter your details to submit an enquiry.

“We’ve been working with DRG to prove the effectiveness of our media offering for years and we feel that it has been a cost-effective and successful partnership from the beginning. DRG are also always happy to accommodate clients when we have F2F debriefs in London and I would recommend their service to other companies who are looking to prove value from their products or services.”

Nicola Barrett

Research Manager | Exterion Media