Customer satisfaction research at DRG:
A variety of methodologies can be utilised including,
telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.
We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.
Case Study:
Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.
Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.
Explore What We Do
- Services
- Methods
- Sectors
- Brand Identity Development
- Audience & Market Segmentation
- Usage And Attitude (U&A)
- Shopping Behaviour
- New Product Development
- Concept & Creative Testing
- Ad & Campaign Effectiveness
- Brand Tracking
- Customer Satisfaction
- Content Testing
- Quick Poll Tool
- Accompanied Shopping
- Online Sample
- Online Communities
- Facial Coding
- Neuroscience
- In-Depth Ethnographic Research
- Website & App Evaluation
- Survey Overlay Tool
- Scripting & Hosting
- Recruitment For Market Research
- Benchmarking
- Street Interviews
- Video Annotation
- Hotspots
- Engagement Meter & Analyser
- iHUT
- Hall Tests
- Vox Pops
- Eye Tracking
- Statistical Analysis
- Postal Interviews
- Telephone Interviews (CATI)
- Online Qualitative Research
“We’re always looking for a unique angle to give client stories that extra edge and Public Knowledge have always been excellent at helping us to find that something different. The team at Public Knowledge work with us to suggest new questions, formats for surveys and interesting hooks to help us achieve a good result. They’re friendly, knowledgeable and we can really rely on them to turn around a project within a tight timeframe – we’d not hesitate to recommend them to anyone.”
The Team | Gardiner Richardson
