Research methods: Website & App Evaluation

Our website/app evaluation service can assess elements such as usability and levels of interaction and engagement.

Online qualitative narrated sessions enable you to see and hear exactly how people use a website or app. Through user’s real-time interactions we can give precise and detailed feedback on which aspects are most and least effective. Users explore the website or app and perform a variety of tasks (either specific or open-ended and exploratory).

They then narrate their thought process as they complete the tasks. The user’s session is recorded at the same time as their commentary so the two can be played back in sync. We can then provide a real-time view of how users interact with the website or app, when they choose to click/tap and how easy they find it to navigate etc. This type of testing allows you to hear first-hand the pleasant surprises (or constant frustrations) that a website or app presents.

Research techniques include:

  • Guided browsing
  • Pop-up surveys
  • Focus groups (gain feedback from users and non-users of a website)

Want to know more? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will be in touch.

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“I would particularly like to thank Public Knowledge for the work they did for us. They interpreted the brief beautifully which enabled us to get such valuable results back. They were always on time and very collaborative when it came to making amends to questionnaires. They presented the information back to us in a friendly and easy to understand way; Sophie had been involved in actually doing the research so was able to add additional value on the feedback sessions which was great to have. I would happily recommend Public Knowledge to anyone looking for market research.”

Ruth Marshall

Project Manager | Woodland Trust