Research methods: Telephone Interviews (CATI)

We have our own in-house telephone unit using specialist computer-aided telephone interviewing (CATI) software.

It’s a cost-effective way of reaching respondents across geography and demography, especially as our 90 CATI staff are trained to MRS standards to obtain information as efficiently and politely as possible. Telephone interviews are great for short questionnaires where respondents don’t need any visual stimuli, but they’re also ideal for longer, in-depth interviews, when we can probe for insightful and useful feedback.

Some things you might not know about our CATI services:

1) CPIs start from under £1 per minute of interview length:

Our rates really are competitive! Supply us with customer lists or we can source sample ourselves.

2) We provide live results:

You’re able to access live online toplines to monitor the progress of your project at any time.

3) Our CATI unit can operate 24/7:

So if you want to talk to customers at 3am we can help! We ensure you can speak to respondents at the right time, wherever they are.

4) All projects are Director-led:

Our Managing Director, Ivor Knox has personal oversight of all projects, from project design through to reporting.


Want to know more? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will be in touch.

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“We’re always looking for a unique angle to give client stories that extra edge and Public Knowledge have always been excellent at helping us to find that something different. The team at Public Knowledge work with us to suggest new questions, formats for surveys and interesting hooks to help us achieve a good result. They’re friendly, knowledgeable and we can really rely on them to turn around a project within a tight timeframe – we’d not hesitate to recommend them to anyone.”

The Team | Gardiner Richardson